FFXI Random Crash To Desktop

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FFXI random crash to desktop
 Ragnarok.Blackcoffee
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Server: Ragnarok
Game: FFXI
Posts: 15
By Ragnarok.Blackcoffee 2024-11-21 12:50:35
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After a 6 month or so break from game I'm back but have ran into some issues upon return. I started my break right before the May update which adjusted the UI in game and caused some issues with existing dat mods. I believe I solved all of those issues through some trouble shooting and downloading the newest dat mods after the update. The issue I have now is random crash to desktop which can happen on any one of my 6 accounts. I have the windows event viewer dump and I'm hoping someone much smarter than I could provide insight on what this could possibly be.

General info:
Nvidia RTX 3080
Driver version 566.14
12 Gen Core i9-12900K
64 GB Ram
Windows 10
Dgvoodoo2 (VRAM set to only 256)

XIView 2.0, using latest from here:
https://github.com/KenshiDRK/XiView

Using XI Pivot on one character, but not the rest. For kicks I ran XI without XI Pivot on my main and still receive the same crash. I assume I can rule this out.

Here's two separate dumps that occurred very close time wise together.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-11-21T17:31:17.5441835Z" />
<EventRecordID>52460</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-QPQ18C5</Computer>
<Security />
</System>
- <EventData>
<Data>pol.exe</Data>
<Data>1.18.13.0</Data>
<Data>4e3bcddc</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.19041.5131</Data>
<Data>082fad93</Data>
<Data>c0000005</Data>
<Data>0014623c</Data>
<Data>67c0</Data>
<Data>01db3c2f5d4fde3a</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>ab7ab714-a62e-4046-9fda-09a3388831ea</Data>
<Data />
<Data />
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-11-21T17:44:50.7464288Z" />
<EventRecordID>52464</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-QPQ18C5</Computer>
<Security />
</System>
- <EventData>
<Data>pol.exe</Data>
<Data>1.18.13.0</Data>
<Data>4e3bcddc</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.19041.5131</Data>
<Data>082fad93</Data>
<Data>c0000005</Data>
<Data>0014623c</Data>
<Data>6428</Data>
<Data>01db3c2fbb649f8a</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>fbe6545d-c83a-46a3-b279-21ca55db2ffd</Data>
<Data />
<Data />
</EventData>
</Event>

Any help would be greatly appreciated. One last thing to mention, I do seem to be having an issue with going from POL to FFXI, the borderless window FFXI screen will load black and then hang up with the blue mouse wheel spinning for roughly 35 seconds. Then it will resume as normal. This happens on all six accounts. I ran Thorny's ram patch and that oddly enough fixed it for the next log in cycle, but after last night maintenance it's back again this morning.
 Phoenix.Zzzeeettt
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Server: Phoenix
Game: FFXI
Posts: 8
By Phoenix.Zzzeeettt 2024-11-21 22:19:39
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For me the only fix that resolved game crashes very similar to yours (started approx. in july2024) was replacing motherboard , main SSD drive and reinstalling windows. Kept everything else including processor and GPU. Since it was covered by my Lenovo warranty i only lost time. Game runs smoth again. 6 characters take about 15% CPU and 35-50% GPU resources. Still cant figure out what exactly made it crash hardware of software...
 Fenrir.Jinxs
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Game: FFXI
user: Jinxs
Posts: 541
By Fenrir.Jinxs 2024-11-22 08:18:52
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Event viewer logs are hard to look at in that format. You may also need to consider the surrounding events in the log. There's also the chance there is no relevant data and the issue is occurring internally.

The guy above I would have pointed at ram or a bad system file.

Didn't the patch have to be applied anytime there was pol.exe change?
 Fenrir.Niflheim
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Game: FFXI
user: Tesahade
Posts: 719
By Fenrir.Niflheim 2024-11-22 08:21:58
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Ragnarok.Blackcoffee said: »
Dgvoodoo2 (VRAM set to only 256)
notice the card you have: Nvidia RTX 3080
why do you have vram set so low? you have plenty on that card.

was it a typo? 256 is really low.

if it wasn't you should increase that to the highest value you can manage when using 6 accounts, 2048 probably
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